Reporting to: Civils Supervisor
Hours of work: 40 hours per week
Location: Chickenhall Lane, Eastleigh, Hampshire
Key Competencies
Candidate Specification
Personal Attributes
- Team player
- Client focused
- Safety focused
- Productive
- Able to meet deadlines
- Able to work alone
- Problem solver
- Confident to communicate with field personnel, office staff and customers
Technical Specification
Experience Required
- Excellent Customer service skills
- Excellent attention to detail
- Ability to think logically
- Understanding and knowledge of Excel spreadsheets and Microsoft office
- Good verbal and written communication skills
- Strong administration skills
- Problem solving skills
- Knowledge and understanding of Maps (O/S)
- Understanding and knowledge of Microsoft Office.
- Understanding of Southern Water IT systems (Ellipse, CSMS, Mapinfo)
- Understanding of Cappagh Browne IT Systems (Corona)
Role Purpose
To maintain the admin, working alongside the planner and supervisors. Providing timely updates to customers. Ensure the gangs have their work on Corona, close the work for commercial team. Be liaison for Southern Water call centre for civils work via email in the county inbox.
Role Summary
- Daily management of the work group for civils
- Ensure gangs have work sent to phone in a timely manner
- Send supervisors/gangs sewer maps and utility drawings
- Update and manage the Civils work list for the County
- Update customers by telephone and keep CSMS updated
- Close completed work orders in time for billing
- Answer enquiries via email from Southern Water
- Provide admin support to other counties when required
- Be part of a 1 in 4 call out rota to provide drawings to operatives in emergencies
- Carry out any other duties appropriate to this post
Benefits
- Competitive Salary
- 23 days annual leave
- Access to Peoples Pension scheme after completion of probation
- Life Assurance and Critical Illness cover if joining pension scheme
- Access to Employee Assistance Programme & Medicash after successful completion of probation
- Continuous Development Opportunities